specialtytas

Using an Answering Service to Make Appointments

Many who provide services for a living, such as doctors, lawyers, consultants, and accountants, rely on constantly making new appointments to continue to have work. Many who work out of an office alongside other professionals hire a receptionist to manage... Read >

The History of Connie Mack Stadium

Connie Mack Stadium, Shibe Park: one of the most historical and influential baseball parks in the illustrious history of United States sports. The first entirely steel and concrete park constructed, it set architectural and aesthetic precedents that woul... Read >

The Telephone Consumer Protection Act

The Consumer Protection Act (TCPA) is a federal law that was created due to increased consumer concern and complaints. These complaints were lodged through the Federal Communications Commission (FCC). The complaints were made in regards to the use of tele... Read >

The Benefits Of Using an Answering Service

In choosing a method of phone answering, the consumer has a lot of options. Weighing the benefits of using a live telephone answering service versus voicemail, automation or IVR, is something that businesses do every day. While the benefits may seem black... Read >

Protect Yourself Against Telemarketing Fraud

In order to protect yourself from something you must first understand it. While many companies use telephone advertisement as a legitimate way to reach out to potential clients, there are also people who use it to scam Americans out of millions of dollars... Read >

The FTC & Robocalls

The Federal Trade Commission has virtual put a ban on all robocalls. The new rules state that telemarketers may not send prerecorded sales calls. The only exception to sending the sales based messages is if the people on the other side actually subscribe ... Read >

The Need for Pagers Continues Even Today

With the huge growth of mobile phone use in the 1990s and early 2000s, you might assume that mobile pagers have become obsolete. In fact, one might imagine that any use for a pager not replaced making a phone call on a cell phone would surely be supplante... Read >

Answering Service Increases Profits

The cost of using an answering service is a difficult thing to try to decipher. While an answering service comes with a higher price tag than voicemail, it also is a cost savings when compared to a receptionist. A lot of questions need to be answered? How... Read >

Answering Service Providers

In the United States there are literally hundreds of answering service providers to choose from. There are several call centers with various levels of abilities. These answering service providers service a variety of different businesses and professionals... Read >

What is Business Process Outsourcing

Many answering services and call centers claim to be experts in business process outsourcing (BPO). If the services are performing the BPO activities in house or they have partnered with various providers such as supply chain companies and business payrol... Read >

Overseas Call Centers & American Call Centers

Over the past few years there has been renewed discussion of the benefits and drawbacks of using overseas call centers versus domestic centers. Many people laud contact centers based in foreign countries as one of the greatest cost-cutting options in rece... Read >

The Best Answering Service Call Scripts and How to Develop Them

Although most people do not realize it, creating an answering service call script is as much an art as it is a science. In the same way encountering a great painting can put you in a positive mood; a well thought out answering service script executed by a... Read >

Achieving Success When Working From Home

Are you tired of commuting to work every day? Are you tired of sitting in traffic, burning up expensive gasoline, and enduring the stop-and-go like thousands of other commuters? Are you thinking about working from home? Does it seem like the ideal situati... Read >

How to Achieve Ideal Acoustical Quality in a Room

So you've just spent big bucks on a Home Theater System and now you can't wait to sit down with your family to enjoy the latest movie release. The experience may be a good one; however, more can be done to make it great. If you are like me, you are ver... Read >

From Samuel Morris to Martin Cooper – The History of the Cell Phone

On October 18 in 1842, Samuel Morse successfully sent telegraph signals through the water between Governor's Island and Castle Garden, New York, approximately one mile apart. Remarkably, Morse's signals were passed through the water itself, as a ship pass... Read >